An AI customer support agent that answers from your documents
TobyBot is an agentic bot. Set the goal, like "draft replies to this morning's emails", and it finds answers in your documents and writes drafts for a person to review.
Read the customer's messageGmailDraft the replyGmailResult ready
AI agent customer service: where your bot works
The same bot can work in four places.
Your support inbox
Starts when a new Gmail message arrives, then reads and drafts in Gmail or Outlook.
A chat widget
Embed an agent in your site or product as a chat widget. Telegram works as a channel too.
Your own app
Call an agent from your own software through the API.
Your own product
Build agent features into your product with the SDK.
What an AI customer support agent takes on
Answers from your documents
Searches the help pages, policies and price lists you upload and writes the answer.
Knowledge baseDraft replies
Writes a reply for a person to read, using the passage it found.
Sorting a shared inbox
Sorts a shared inbox so people see the important messages first, using the categories and urgency rules you write.
Pulling out the details
Finds the order number, invoice number or account name in the message.
Summaries of long threads
Gives the next person a short account of what has happened so far.
Chat on your site
Answers visitors in a chat widget, from the same documents.
Chat widgetKnowledge baseHandover notes
Writes a short note when a case moves to another team.
DocumentsReply guides
Reads your reply guide and drafts in the same tone.
Knowledge base
An example run: what customers keep asking, and what is missing
Reads last week's messagesReturns the support threads from the past seven days.GmailDrafts the note to the leadPuts the report in a draft addressed to the support lead.GmailResult ready. Save it as a bot and schedule it for Monday mornings.
The Support role and its two templates
The Support role ships in every workspace. It answers questions from your knowledge base and drafts replies.
Two templates start from it. The support chatbot template answers questions from your documents. The inbox manager template sorts a shared inbox so people see the important messages first.
- Upload your help documents once
- Connect Gmail or Outlook
- Change the instructions in plain language
Before you switch it on
Two guides to read while you set the first one up.
AI email triage for a shared inbox
Categories, owners and a test on past mail before the agent touches new messages.
How to give an agent company documents
How the knowledge base works and what to upload.
What an AI customer support agent costs in TobyBot
Pro is $59 a month and includes a 3 GB knowledge base. Team is $299 a month with a 15 GB knowledge base and priority support. Enterprise is talk to sales. Every plan lets you bring your own LLM key. See the pricing page for the full list.
AI customer support agent: frequently asked questions
Can TobyBot answer customer questions on its own?
TobyBot drafts replies from your documents. Who reads a draft before it goes out is a process your team sets up. Keep a person in charge of anything about money, contracts or complaints.
What do I need before I start?
Your help documents and policies in a form you can upload, and a Gmail or Outlook account for the agent to work in. A short list of the questions you see most helps you check the first results.
Can I add a chat widget to my website?
Yes. Agents can be built into your own products through the API, a chat widget and the SDK.
Which helpdesk or ticketing tools does TobyBot connect to?
The native connectors cover Google, Microsoft, Meta and LinkedIn. A helpdesk or ticketing system connects through an MCP server, which someone technical sets up once.
How do I see what the agent did?
Every tool call and result shows while a task runs, with the token count, and each run keeps logs and traces.
Keep reading
TobyBot for operations
Month-end checks, onboarding packs and weekly reports.
The TobyBot AI agent platform
Knowledge, connectors, models and triggers in one workspace.
TobyBot pricing
Pro, Team and Enterprise in full.
Does your team live in Slack or Teams?
HiToby is a ready-made AI coworker that works in those channels, from the same team as TobyBot.
Bring the questions your team answers twice.
Book a demo and bring your help documents. We will point TobyBot at them and ask a few real questions.